FAQ's

Who is OnlinePharmacyCR.com?
OnlinePharmacyCR.com is the online broker that connects licensed online pharmacies around the world, mainly from India, United Kingdom, Germany and Costa Rica with customers worldwide. Over 10 years of experience have demonstrated our constant effort to achieve complete satisfaction for each of our clients.

What is the shipping cost and delivery timeframe?

Standart shipping cost is $25. We charge a fixed amount for the whole order, no matter how many products you have ordered. Delivery timeframe is 15-21 business days. We provide a tracking number within 5 business days after the payment is approved. 

Our products usually arrive in the timeframe specified, but some delays out of our control might occur, like Customs checks, Holidays and other kinds of delays. Please be patient and allow us additional 1-2 weeks of additional time. We will resent the package for no cost to the customer if it is held by customs or report lost after 30 business days of being sent. 

How would the charge appear on my credit card statement?

• If you use Visa card  the charge would appear as: CRpharmacy.cc
• If you use Amex or E-Checks the charge would appear as: KlikandPay.com
• If you use JCB or Diners the charge would appear as: Cyberservices

Do you provide a tracking number?
Yes, once your order is dispatched, we will send you an e-mail with the tracking number of the package, the courier name and the tracking web site. Please allow us 5 business days to process and dispatch the order before providing the tracking number.

Is it safe to use my credit card with your company?
Yes, we have taken every precaution to make sure your transaction is secure. All account information submitted to us is safely isolated from unauthorized access. We are using SSL 128 bit Secure Certificates to protect your privacy. In addition our web site is scanned everyday by HackerSafe to assure that your information is completely secure.

Do you have more prescription drugs apart of the ones listed on the web site?
Yes, we do have more medicines in stock. If you are looking for a specific drug that you can’t find on our web site, please send us an e-mail with the name of the medication and we will tell you if we have it available.

How can I cancel my order?
If you want to cancel your order, you must notify us before the medication is sent. To cancel your actual order you need to send an e-mail to: info@OnlinePharmacyCR.com

What happens if my order doesn’t arrive?
Our products usually arrive in the timeframe specified, but some delays out of our control might occur, like Customs checks, Holidays and other kinds of delays. Please be patient and allow us additional 1-2 weeks of additional time. We will resent the package for no cost to the customer if it is held by customs or report lost after 30 business days of being sent.

What happens if I need a refund?
Due to the pharmaceuticals sales policy, all sales are final, we don’t accept returned products. If for some reason your order didn't arrive within the scheduled delivery time or was damaged, we will issue an immediate reshipment or refund depending on the given situation.
Please take into consideration that after we have made the reverse transaction to your credit card, the money will appear back in your statement between 48 – 72 hours. We are not held responsible for any delays made by our payment processing company. The refund will reflect in your next billing cycle.

Is my personal information kept confidential?
Absolutely the personal information you give us will only be viewed by authorized employees of our company for the purpose of completing your order. We do not sell, trade, or rent your personal information to others.

Are the medications you sell safe?
YES, the medications we sell are safe to use. All of our medicines were approved by either US FDA (the case of US medicines), Indian FDA or European Medicines Agency (EMEA) respectively.

Is OnlinePharmacyCR a licensed drugstore?
It’s a pharmacy broker. Our job is to connect you with excellent and licensed pharmacies around the world.

How do I know if the medicine I purchased is the most convenient for my treatment?
We provide FDA approved high quality medicines for customers that have been using that medication already, so we assume that you have a valid medical prescription from a licensed doctor. It´s very important the customers take time to reread the instructions (for their treatment case) to provide the correct use and manipulation to their medicine and also to consult with their physician for any doubts. Customers take responsibility for the way in which they use their medications.